Company
A company is built around you.
A manager to report to, a team beside you, and your own place in the chart.
IT ticketing & support simulator
Your first IT shift starts before you’re hired.
A real service desk at a company built for you. Tickets arrive, requesters answer back, and you take the computer when you need to.
Built with feedback from IT learners and support professionals.
The Support Signal
You don’t just study support. You work the shift.
Ticket
Tickets arrive. One becomes yours.
Take it, and it stays with you until it is closed.
Conversation
Requesters answer back.
Ask the right question and the story changes.
Device
Then you take the computer.
Remote Assist puts the fault in front of you, live.
Proof
Every shift ends with proof.
A score, the reasons behind it, and what to do next time.
- Took the ticket
- Asked what changed
- Restarted Teams
- Scroll back up and try the three steps yourself.
0out of 100Passed
After the shift
What learners said when their shift ended.
Honestly don't know much it but this actually feels like a real shift. You get a ticket, someone calls you not knowing what's wrong, and you have to actually poke around their machine to fix it. Way better than reading through troubleshooting flowcharts. If you're trying to break into IT support this is the closest thing to the real job I've found. Best for IT job seekers, career-switchers, and students who need real hands-on support experience before landing the role.
Read moreGot to know ticketing process under different issues. Nice feature of Support call and remote assist.
Questions before you start?
What to expect from your first session.
Is this for me?
Whether you’re learning IT support, returning to it, or already working on a service desk, practise troubleshooting and communicating with users at your own pace.
Am I talking to a real person?
Your caller is AI, playing a fictional employee with an IT problem. You speak through your microphone, just like a support call. Raw call audio is not stored.
What do I need to get started?
Create an account and explore your service desk in the browser. Voice calls need microphone access; headphones are recommended. The Free plan includes 5 tickets, 2 calls, 1 Remote Assist session and 5 Solution Hints (a one-off allowance, not monthly). No card is needed to start.
Your first IT shift starts before you’re hired.
Create a free account and work your first ticket today.