Honestly don't know much it but this actually feels like a real shift. You get a ticket, someone calls you not knowing what's wrong, and you have to actually poke around their machine to fix it. Way better than reading through troubleshooting flowcharts. If you're trying to break into IT support this is the closest thing to the real job I've found. Best for IT job seekers, career-switchers, and students who need real hands-on support experience before landing the role.
Learner reviews
Feedback from IT learners and support professionals shapes every release. Every review is from an account that used the simulator and agreed to publication. Reviews are read before they appear, for privacy, not for praise.
Got to know ticketing process under different issues. Nice feature of Support call and remote assist.
Its very good for practicing recommended
YouAreOnCall is an absolute game changer for IT professionals and job seekers alike. By simulating real-world support tickets complete with client calls and remote screen access to troubleshoot issues like browser connectivity failures. it bridges the gap between theory and hands-on practice. It is a phenomenal tool to sharpen technical workflows, build soft skills, and gain resume-worthy project experience. Highly recommended for anyone breaking into tech! Thank you for making this idea into reality, highly appreciated.
As an IT professional, I found the scenarios practical and very close to real support work.
It felt real because the tasks mirrored an actual IT support role working through tickets, handling support calls, and using Remote Assist the way you would on the job. The workplace setup and the way the team reached out to connect made it feel less like a simulation and more like being part of a real company.
Very helpful and useful resource
Amazing learning platform. Very interactive and good for beginners. Will definitely recommend everyone to use it