Product support

Starting your first call

Create a free account, choose a scenario and allow microphone access when your browser asks. Speak to the caller as you would on an IT support desk. Headphones help keep the caller’s voice out of your microphone.

Your free account includes 5 tickets, 2 calls, 1 Remote Assist session and 5 Solution Hints (a one-off allowance, not monthly), a score after each call, and access to your transcripts and history. You do not need a payment card to start.

Microphone or audio problems

• Check that your browser has permission to use the microphone.
• Make sure your intended microphone and speakers or headphones are connected.
• Close other applications that are using the microphone, then try again.
• If a call fails, include the error message and scenario when you report it.

Can’t log in?

Reset your password using the email address you registered with. If your account requires email confirmation, use the link in your confirmation email before logging in.

Report a problem

Open product support in your account to report a failed call, an incorrect allowance or a problem with the website. Include what you were doing, what happened and the exact error message. You can follow your request’s status there.

Please leave passwords, verification codes and confidential information out of your report.

Privacy and your call history

Read the Privacy policy for details of how your sessions are processed. Use product support for requests about access to or deletion of your account data.